Fulfillment Tracking

Fulfillment Tracking provides a comprehensive, real-time view of every order’s journey. By centralizing the logistics pipeline, Instagrocer enables you to monitor the transition of goods from your store shelves to the customer’s hands, ensuring transparency and accountability at every milestone.

Effective tracking is the key to maintaining high service levels and resolving logistical bottlenecks before they impact the customer experience.

The Logistics Lifecycle

Our platform categorizes fulfillment into two primary workflows:

• One handling everything involved in getting orders out to customers. It ensures items are picked, packed, and shipped efficiently, while automatically updating inventory as products leave the system. To understand the full lifecycle of an order and the tracking process, see Order Tracking.
• The other taking care of items coming back, such as returns or exchanges. It manages receiving, inspecting, and restocking (or disposing of) those items, with inventory levels updated accordingly.

All these ensure:

• Total Transparency: Provide customers with accurate updates at every stage of the delivery process.
• Operational Efficiency: Identify delays in the packing or shipping stages in real-time.
• Inventory Integrity: Ensure that returned items are correctly accounted for and reintegrated into your sellable stock.